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Moving FAQ

Q: How accurate is your estimate?

A: We use a computerized estimate that is based on the list of items that the customer provides. If the list of items stays the same with no additional services such as packing, the estimate is usually very accurate.

Q. Do you offer home estimates?

A. Yes. We offer free home estimates on medium size jobs and higher for local and interstate jobs. This provides the customer with a binding quote to the agreed list of items and services.

Q. Does the hourly price on local jobs vary during the month?

A. Yes. Usually, we’re busier during the last few days of the month and the first day of the next month. Sometimes, mid month and Saturday are busy as well. If your schedule is flexible we can offer you other days that have lower hourly price.

Q. What’s your cancellation policy?

A. We offer full deposit refund when you cancel the move within 48 hours from booking.

Q. Is Eagle Lines Insured?

A. Yes. Eagle Lines is fully insured and our policy carries liability of up to $2M.

Q. How about tipping the movers?

A. It’s the customer’s decision. If you feel that the movers worked hard and tried their best for you a tip would be appreciated. A suggested tip is 10%-20% of the total cost in local jobs for the whole crew. The crew chief will distribute the amount evenly with the crew.

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    Outstanding Customer Service

    Providing outstanding customer service is very important to us. We move hundreds of customers a month, many of whom are repeat customers and referrals. We see every move as an opportunity to build a new relationship with
    our customers.